Shipping policy

General Conditions Delivery Service

1. Definitions
Supermercado Luz B.V., with its registered office at Willemstad, Curaçao
at Waaigatplein 1 under Curaçao Chamber of Commerce number 6830;

The party to which Goisco to deliver the Item pursuant to the Transport Agreement;

A transport unit (such as a Grocery, Fresh Produce , Electronics, etc.) handed over to Goisco for transport, intended for an Addressee and accompanied by a Transport Document;

Transport Agreement
An agreement for transport concluded between Goisco and the Addressee governed by these conditions, which will go in effect upon signature of the Application Form Delivery Service.

Transport Document
A document1 (or combination of documents) attached to or enclosed with an Item, specifying the details required for transport thereof, such as the delivery address of the Addressee, email address, ID number, telephone, product and account number.

Delivery Service

The transportation of an Item to the delivery address according to the Transport agreement.

2. Handover conditions
2.1 All Items must be accompanied by a fully and correctly completed Transport
Document. The Addressee’s name and delivery address in Curaçao must always be stated on the Transport Document.

3. Refusal, suspension or termination of transport
3.1 Goisco may refuse, suspend or terminate transport of an item if:
a) The Addressee fails to comply with the requirements set out by Goisco for
acceptance of the Item (with respect to payment, provision, reporting of information, etc.);
b) It proofs impossible to deliver as mentioned in article 8;
c) Transport of the Item might cause a danger to persons or property; this will at least apply in any case to any instance of transport of goods governed by national or
international law or regulations on the transport of dangerous goods;
d) Transport would be in contravention of the law or other government regulations, or if Goisco suspects that the transport would be in contravention of the law or other
government regulations, or
e) Any form of force majeure occurs (such as natural disasters, strikes etc).
3.2 The Transport Agreement will be terminated if Goisco refuses, suspends or terminates the transport of an Item. Without prejudice to its right to demand compensation for any costs (including additional costs) incurred.

4. Transport Agreement
4.1 The delivery address may not be changed once an Item has been accepted for transport. Changes can only be made by ermail to or phone +5999 737-3333 option 1, 24 hours in advance.

5. Performance of the Transport Agreement by Goisco
Without prejudice to its right and obligation under the Transport Agreement, Goisco reserves the right to contract third parties to perform all or part of the Transport Agreement.

6. Delivery times
6.1 Goisco aims to deliver the Item to the delivery address within one (1) hour of the selected timeslot on the receipt.
6.2 The delivery will take place from Monday to Saturday between 14:00 – 17:00.

7. Liability
7.1 In the event of loss or damage (and in the event of delay) during the transportation from the Goisco premises to the delivery address provided by the Addressee Goisco will
be liable.
7.2 Goisco is not liable if the damage, lost or delay is due to:
a) The nature of the Item, or
b) Circumstances that Goisco could neither avoid nor avert the consequences of.
7.3 Goisco is not liable for consequential or immaterial damages.

8. Delivery
8.1 Delivery can only be made by manual delivery to the Addressee. The Addressee can authorize a representative by written notice.
8.2 The Addressee or representative should provide a valid identification and sign
for receipt. Delivery is completed upon a signature of the Addressee or the authorized representative. This signature implicates that the Delivery Service has been completed.
8.3 The first delivery attempt will be scheduled upon appointment. If it proofs impossible to deliver an Item on the first delivery attempt, a second attempt shall be made. 

9. Payment
9.1 Payments shall be made upon delivery of the items according to the rates mentioned in article 9. The Addressee is responsible for ensuring correct payment by using a debit card, or credit card. Cash, and business check Personal checks are not accepted).
9.2 Payments can also be effectuated by authorizing Goisco to charge an on file
credit card.

10. Applicable law
This Agreement shall be governed exclusively by the laws of Curaçao. All disputes that may arise from this Agreement will be submitted to The Court of Justice in first instance of Curaçao.

11. Amendments to conditions
Goisco reserves the right to amend or supplement these conditions. Except where agreed or provided for otherwise, amendments or additions will apply until further notice to all Transport Agreements concluded on or after the date of introduction of such amendments or additions as made known by Goisco.


Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. if an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.